Today is Mother’s Day. It also happens to be my Birthday. That’s right, I was born on a Mother’s Day, many years ago. (we won’t go into that) This has been a hard week for me. Not work wise, not friend wise, not children wise, but emotionally. You see, My Mom died six months ago this past Thursday. The dates kept playing in my head, over and over, teasing me.
May 10th is the traditional Mexican Mother’s day celebrated by millions of Latin Women, their children, families and friends. It is the day that I would usually call my Mom and wish her Happy Mothers Day. A day six month after her passing, another date that teased me, taunting me, “You don’t have a Mom anymore.”
Luckily for me, I have great friends. Friends that somehow knew it was going to be hard for me. We gathered at a place in town called Bar Louise. Great place if you are ever in San Antonio. We talked, ate, laughed, took pictures.
At the end of the evening, I thanked them, was very appreciative, then on the ride home, I cried. I cried missing my Mom. She would be the first one I would call to tell her what my friends did, what they gave me for my birthday and what a good time I had. I cried for all the times I almost pick up the phone and call her to tell her I am sad, or happy, or let her know a milestone in my life. I cried because I no longer have my Mom.
Today, I celebrate my birthday, because to me, everyday without my Mom is Mother’s Day. It is more than buying gifts, cakes, having lunch or dinner together or visiting for a few hours. Mother’s Day is everyday when she waited up for me those long nights when I stayed out with my friends, it is when she made me lunch, no matter what time of day it was, it is when she consoled me because I was feeling sad, it is when she laughed with me and celebrated my triumphs. Everyday to me is Mother’s Day and you too should celebrate everyday you have a Mom.
“I was born on Mothers day and I was a gift for my Mom, but more importantly, I received the greatest gift of all: Not life, not being born on a recognized National Holiday, but the most important gift of all…. My Mom! Happy Mother’s Day to all Moms.
Te extraño mucho Mamá.
I miss you Mom and I love you and today and everyday, I celebrate You!
As many people who have read my blogs and visited my website, you know I am a Realtor in San Antonio, Texas. I have encountered all sorts of wonderful people through my city and hear great stories of great communities. I myself live in one of those great communities. But this is a story unlike others I have seen.
Last week, as I was showing homes to a client in a north side neighborhood, which will remain unnamed for reasons you will read later on, I ran across something that inspired me to blog about.
We were leaving one of the homes my client was interested in and I was placing the key back in the lockbox. As we were heading down the stairs to the front yard, I noticed a small chihuahua dog across the street in the yard. I thought to myself, surely the owner is outside watering or gardening for this puppy to be out there. As I walked further out toward my car, I noticed a much larger dog behind the puppy and it started walking across the street toward my client and myself.
I said, “Oh no, he sure looks big, I hope he is friendly.”
Then we noticed that the large dog was limping from his right hind leg. I felt bad for him but he looked so scary, I just stood there. I did what I always do when a dog approaches me. I spoke baby talk to him and he started wagging his tail.
“Aw, he ‘s hurt,” I said to my client.
As the dog came closer, I held the back of my hand out to him with my fingers hidden, just in case, and he fell to the ground, on the grass and rolled over. He was so big but so adorable I just had to lean over and pet him.
My client and I were so surprised at this gentle giant. I noticed his huge paws and at the same time, his big, beautiful and sad-looking eyes. The small puppy just went around us and laid a little further back from his large friend, not wanting to come close to us.
“What are we going to do with them?” my client asked.
Both of us being animal lovers, we decided to walk around to see if maybe there were open gates they might have slipped out of. Nothing! We walked half the block but decided we needed to move on to finish our home search for my client. We also decided we could not just leave them there. I felt as if I had abandoned them. We decided to go see the other home close by, then come back and see what we could possibly do for these creatures who seemed to be wandering the neighborhood without direction.
“If you take the big one I will take the small one,” my client stated.
“If I bring home another dog, my husband will kick me out,” I burst out laughing.
I already have three dogs that I brought home before. Plus one cat….I did say I love animals!
We drove back and saw the large dog laying on a different street close to the curb and the little one just across the street on another yard, keeping a watchful eye on his friend. My client decided she was going to knock on the home he was laying in front of to see if they belonged to them.
As she was doing that, I noticed a gentleman picking up his mail close by, so I decided I would ask to see if he knew anything about these beautiful, but lonely animals.
“Excuse me, do you know who these dogs belong to,” I asked.
“That’s BO, he’s the neighborhood dog,” the man said.
My curiosity and my love of animals was intrigued. What did he mean the “Neighborhood dog”?
The man began to tell me the story of BO…
He showed up about 6 or 7 years ago in the neighborhood. No one really knew where he came from or how he came to be in that neighborhood, but he just hung out. People would feed him, let him roam around and he seemed to be happy. I mentioned the limp I noticed in Bo’s leg. The man said he had been like that for a long time. He pointed to the home where Bo was laying on the street in front of, stating that the lady who lived there is the main caregiver of Bo’s needs. She has tried to get him into the yard and he just will not stay. Others have also tried, including this man telling the story, but Bo will not have it. Many people in the neighborhood feed him and watch out for him and have tried to see what’s wrong with his leg, but if you touch it, he gets up and leaves. I was perplexed as to the generosity and heart of this neighborhood for BO and his friend.
“What about his little friend, who is he?” I asked
“That’s his running buddy”
I learned from him, as well as another neighbor I also talked to during the next few days I visited, that the little one has been Bo’s running buddy for about six months. They just call him “Yipee”, because he barks so much. He does not really let you get too close to him, although I am told he is starting to warm up to some people. Bo had another friend, a black lab, who ran around with him before Yipee, but I was told the pound got him.
THE POUND???? Good question. Bo has been around this long and the pound has not picked him up? I know no one would ever call the pound, at least not in this neighborhood, but they do roam different areas once in a while
“Bo is very street smart, he’s a street dog and knows them when they come around. He’s too fast for them.”
Another neighbor I spoke to said when it’s cold outside, they have a bed on the front porch and Bo goes and sleeps there. She also mentioned that Bo would shy away from men in the beginning. He seemed to not like them very much.
“I think maybe his previous owner was male and maybe abused him,” she said.
It’s hard to speculate what kind of life Bo may have had in the past or where he came from, but one thing is for sure: Bo has a great life now with a very large family that takes care of him, feeds him, keeps him warm, and would even like to take him to a vet if he would let them. Why would he not want to be just one’s family special dog and be in a backyard to himself with toys and food and water for sure everyday, and trips to the vet and car rides? Remember what the man told me? Bo is street smart!
Indeed he is! With a whole neighborhood loving you, feeding you, watching for your well-being, and now even a stranger writing about you, why would you want to limit yourself to one family? Bo has the best life…..A Whole community that has become HIS family.
As for me, I will probably go visit Bo from time to time and also take him some food. Even though it is not my neighborhood, if I was looking for a great neighborhood to live in, this would be the one!
Congratulations to you all and thank you for sharing with this inquisitive blogger the heart warming story about BO and more importantly, about the Great “Family” that takes care of him.
This truly has inspired me now more than ever to Keep the Faith!
What are your thoughts about BO and his extended family?
Everyone is looking for a great real estate deal. And can you blame them? With interest rates below 4% and lower, real estate is going to the birds! Literally! I came home one day to look up from my front door to see a beautiful nest some birds had built. Have you ever seen the way a bird builds a nest? It is magnificent! The care, the love and patience they take. Bringing in small wood sticks, pieces of lint they find, leaves, and who knows what else. It is really an awesome thing to see.
I have seen at least five to six families come and go and have their birdies, feed them, then teach them to fly. They go away, somewhere, then comes along another pair of birds looking for a place to live. My son had accidentally, or maybe intentionally, I’m not sure, power washed the front porch and down came part of the bird nest. To my amazement, the next family of birds to come along actually remodeled and it is once again fit for them to raise their little ones and live there until they too can learn to fly. They come and sit on the chandelier, look at the nest and think, “Hmmm, this is a good deal, we can remodel and it will be ready for our new family.”
It is just amazing to me how these little creatures can have so much energy to build, remodel a home, have “kids” , feed them, teach them to fly and then do it all over again. We should all take lessons. I for one, am proud to have them as “tenants” in my home. And I don’t even charge them rent! Until next time, Keep the Faith…..I know these birds sure will!
I love technology! It keeps us connected like never before possible. You are able to call someone from the grocery store to ask what you are missing at home. Forgot a document at home on the way to work? Call one of the kids or your spouse and have them bring it to you. Running late to an appointment due to traffic? Easy, call them from the car to let them know you will be there shortly. And in my Real Estate business, I could not do all the things I do if I did not have a cell phone with me, not to mention safety reasons to have it with you at all times.
But the question is: when is too much technology bad or badly abused?
I have to admit I too was a technology whore when the gadgets first came out. I could not get enough of them, constantly on the phone while driving, even when they were the old brick phones or bag phones. (many younger folks will not know what I am talking about) I thought I was the coolest person on earth, not to mention special, because I could call someone from my car, or hit someone with it should they try to hijack my car. (Hmm, note to self, maybe I should carry an old brick phone as a safety item)
But in reality, have we gone overboard in the use of cell phones? Was it not intended more as an emergency item in case of, let’s say, a Real Emergency? I have recently decided that when I am driving, or shopping, or dining out with anyone, that my phone should and does stay in my purse! How rude is it that you are having lunch or dinner with someone and your phone is on the table and it rings and you actually answer it? Not to mention you disturb other people around you who are trying to have a nice dinner. Wasn’t the whole reason to go out to dinner was to get away from home and the distractions that it brings, like phones ringing? I understand many people do not have home phones anymore, I too am one of those. I got tired of coming home to a machine full of messages and I had already spoken to all those people because they called my cell. As if what they had to share was an emergency!
My biggest complaint is when I am out shopping. Isn’t this the time that you are supposed to be alone looking for something to wear, trying out shoes, and just enjoying time with yourself or with a friend? NO, of course not. I have seen, and worse yet, heard many people on the phone while I am shopping. Do I really need to hear : “Oh My God, and do you know what she told him? And besides that, he is going to leave her anyway, she has cheated on him so many times.” OR “Hey, I’m out shopping what are you doing? Really, so what’s for dinner? Do you want to go to the movies later or should we call our friends and tell them we are sick?” REALLY?
I came out to shop so I could listen to dumb conversations while trying to get by you on an isle that you r hogging up and not really paying attention and hit me with your cart because you can’t drive and search for clothes and talk on the phone at the same time???? What the heck?
I know that cell phones have become part of our everyday life, but when you are with someone, give them your full attention! Think about it! If you were at home entertaining a group of friends, or just one friend and your home phone rang, you would politely tell the person that you have company and may you call them back? You do not sit there and start talking to them and leave your company alone, do you? If you do……where are your manners?
And that is the whole point to this rant I have….Sorry, I go overboard sometimes, I believe you call it, Passionate! I am very passionate about being kind to your friends, family, co-workers, anyone in general. I expect the same treatment and courtesy as I would provide them. In other words, “the Golden Rule,” Do Unto Others as You would Expect them to Do Unto you.” It’s not a new concept by any means, but a great one that should be told over and over and over, to everyone, not just young people. believe it or not, I see more “mature” people committing this infraction than young people.
As for driving and texting……Let’s not even go there!
As always, I hope you chime in with your thoughts and comments and always,
Sorry I have not had a blog in a while. I have been gone for a week visiting my Mother whom was ill and was put in the hospital and I have gone back almost every other week since then to see her. My Mom, who is 91 years old, does not live in the same city as I do. She is about a 2.5 hour drive away from San Antonio. She lives with my older sister, my niece and her 3-year-old daughter.
I went to primarily see my mom because she was not doing well, and by the sound of it, it seemed urgent I go see her. We never want to think about the outcome of a hospitalization for an elderly parent, or what the next step is, or who will take care of her, or what will happen. You see, my sister has always lived with her, for the most part, since my parents divorced when I was young.
Sure, my sister lived her life, got married, had a child, but always returned home to live with my mom, and stayed with her after she herself divorced many years ago.
The question today is: who is going to take care of my mom while my sister and niece work?
Many children go through this dilemma when parents age and we as children become the parents and care givers. But the question is more serious when the parent, my mom, does not want to go to an assisted living facility or it is not even an option. I know many people by now are thinking, “just place her in a home where she can be taken care of.”
Well, it is not that easy! You see, in our culture, as it is in many cultures, this is not an option. We, as children, would never place our parents in a home, or leave them in a place where they have no family, no friends, no one to really take care of them the way a family member would. It’s a hard decision and one that many people do not understand, but it’s one that we learned many years ago. We have several friends who have placed their elderly parents in a home because they could not care for them, only for the parent to die soon after.
We struggle in our society to care for our aging parents, as we too get older and have more responsibilities: work, children, grandchildren, spouse, household, and other things. We struggle with our emotions as to what to do with the ill parent. We want to give them the best care, but that so-called best care costs money, and is it really the “best” care that they need, want or deserve? I am not saying those homes are bad. I am just saying those nurses and caregivers, as wonderful and patient as they are, are not family and our parents wonder why did we leave them there?
With healthcare and other costs associated with aging, it’s a hard decision and sometimes a decision that is not even made by us, but by circumstances beyond our control. I wish our system and society would come up with a better solution to aging America. It is something that concerns every person, every corporation, every pocketbook. It trickles down to concern all walks of life, despite money, insurance or manpower.
For now, we will continue to struggle to take care of our aging parents, until a better solution is found, one that does not involve leaving them at the hands of strangers to take care of them.
I wrote this blog a few years ago when real estate got bad. It’s not completely back to normal, whatever that is by the way, but I believe we still don’t have much to complain about overall! So for your enjoyment, here is a re-print of my blog.
You hear it everyday from people in the industry, “Boy, I haven’t closed anything in months,” “Yes, I think I’m leaving real estate.” And a few other comments out there from consumers as well, “I really want to wait,” “I don’t think it’s a good time to buy right now.”
I’m sure you have all heard this from someone you know.
Well, is it really that bad in San Antonio?
My personal opinion is, NOT! If you take a look at the overall picture, it’s not as bad as the media wants you to believe it is. I don’t really blame the media for everyone being so gloom, but can we once in a while hear how great we have it in San Antonio?
My personal belief is that if you keep saying it over and over to yourself,
you are going to get so depressed that it really is going to be bad………for YOU!
Maybe I’m just too optimistic or naive, but my attitude is: it’s only as bad as you want it to be for you. Sure, some business is down for some people, and I’m not just speaking about real estate, but is it as bad as it was 10 years ago? 20 years ago? No, not even close!
Sure we are living in the now, but I always ask myself, how on earth did our parents do it? My parents gave me and my brother and sister a private education all through our grade school and high school years, and we never applied for a student loan or grant for college, although we should have! Plus on top of this, my mother was a stay at home mom. We owned our own home, my parents had new cars every few years, and we would even take family vacations! Now tell me, how on earth is it that they could do it, but we can’t? And they were not even in debt! No credit cards!By now you’re saying, “yeah, but things were not as expensive as they are now Liza.”.
Sure, I understand that, but they were not getting paid what we can get paid today! I guess it’s all relative, but we really have become a society of shoppers and wanting everything the advertisers tell us we so desperately NEED, not want, NEED! Who really needs a $80,000 car?
Sure, it would be nice, but for what? I’m not saying that if you can afford it and not be strapped and complaining about the economy to not buy it! I’m talking to those of us who just have to have it or we’ll die without it, but boy, do we sure complain every time we have to pay for it, or we can’t go on vacation because we “cant’ afford it. I say we because I too am guilty of it, sometimes! Although, I have to confess, I don’t own any credit cards!
I have come to learn that if you can’t pay cash for it, you probably shouldn’t buy it. Sure, a home is a little different, it’s the largest investment you will ever make,
beside paying for the wedding, of course! (SMILE) But everyday items, if we really think about it, do you really need to get into debt for that sofa that you will probably get rid of in a few years but you haven’t finished paying for it? Or how about that coffee table that you just will die if you don’t get it before the holidays, just to find out days after the holidays that you could have purchased it at a bargain and paid cash for it?
All I’m saying is we really need to analyze each situation a little closer. BAD? Maybe not as bad as we think! Real estate will still sell, homes will still be built, people will still get married and need somewhere to live!!! And I am here to help you because after all,
I’m not going anywhere! I have to pay for that coffee table! (just kidding)
As always, call if you need to talk and always Keep The Faith!
If you are thinking of downsizing, as everyone else now is, you might be interested in a great condo in the Medical Center in San Antonio, Texas. San Antonio, as you might have heard recently has become a popular place to not only work, live and play, but also to invest. San Antonio, located in South Texas, is the seventh largest city in the United States and the second largest in Texas.
The Medical Center in San Antonio has long been popular for not only it’s location, but also it’s abundant hospitals, including the University Health System, nationally recognized as an academic medical center, who is in partnership with the University of Texas Health Science Center.
Homes in the Medical Center are close to not only hospitals, but the University of Texas at San Antonio Campus, La Cantera Shopping Center, World Class Restaurants and easy access and minutes away from Downtown, the Riverwalk, Convention Center and Sports Arena Home to the World Champion Spurs Basketball Team!
Check out this condo and if you are interested or know someone who might be moving to our great city in the near future, call me! I would be more than happy to show them around.
With foreclosures being the topic of almost every conversation I encounter these days, I had to voice my opinion. Some people may like what I have to say, some people may not. But after all, it is my opinion, so it counts, to me!
Being in Real Estate for the past 8.5 years now has awarded me the opportunity to meet with many types of people: sellers that are wanting a bigger house, smaller house, change neighborhoods, move into a condo community; buyers that want to buy another home, their first home, want a vacation home, etc. And then there are the people who want to get a “good deal”. What, you say, is a good deal?
For many, it’s a house that has been on the market too long and the sellers are just not going to get what they are asking. Or it might be a house that the sellers need to sell because they just cannot afford it for different reasons: a person lost their job, illness in the family and they can no longer work, they have someone in college and prefer to sell and maybe rent down the road, or maybe it’s more serious: the people are about to lose their home to foreclosure.
I have met many people who might see a pre-foreclosure and say, ” when is it being foreclosed on?” “I will wait until the bank takes it”.
Why, I ask, do they want to wait? Well, it’s been my experience that most people think they will get a “better” deal from the bank than from the owners. After all, the sellers are trying to get all they can from its sale. Is this really trying to get a deal or is the buyer trying to “take advantage” of someone else’s misfortune?
It truly is sad the situation that many homeowners are faced with at the moment across our nation. I have interviewed many buyers, sellers, and other agents too, just for my own information, so I can understand where people are coming from. This is what I found out.
The truth is that many people who are in a situation where they are about to lose their homes, didn’t plan on it to happen. I mean, really, who plans on losing their home? Well, some buyers and other agents and many people in general that are not in this sticky situation think that the homeowners “asked” for it. How? These people think that many of them might have inflated incomes, produced false letters from employers, and that of course, the many now defunct predator mortgage lenders took advantage of this to put people into their dream home, into something that they really could not afford. Yes, this did happen, I know, but how about the thousands of homeowners who did all the right things, that saved for years to put a down payment on their home, who saved and sacrificed in order to give their families a place to live, and now, by no fault of their own, have lost their jobs, like so many other Americans and have not been able to find other employment or have found one, but are getting paid a lot less and this makes it difficult to keep up with payments. We may wonder, how did they let it get so far that now they are being foreclosed on? Well, you might think that they thought, at one time, they might be able to catch up, but so many other things might pop up. What if along with their employment, they lost medical benefits. So now someone in the family gets sick and they have to pay out of pocket to go see the doctor. They also have credit cards, groceries to buy, electric bills to pay, and so on and so on.
The way I see it is, not everyone who is losing their home “deserves” it, like many people say. I don’t really think anyone deserves to lose their home, regardless of why they are losing it. It is a terrible thing to go through. I have seen the devastation for families that are losing their homes. One might think, OK, the parents knew they were getting themselves into this mess. But I ask you, what about the children? What about those innocent little ones that didn’t ask for this, that have grown up in this home, that this is the only safe place they have come to know and love and play in with their friends in the neighborhood? What about them?
Many people say “I want a good deal”. Have those people looked into the eyes of those innocent ones that have to leave their home, that no one will help them by giving them the money they are asking for, not as a handout, but as a legitimate sale for the home, what the market is actually asking and what the market thinks it’s worth? NO! People want to take advantage and do what we call in real estate, “low ball” offers.
“I know they have to sell, so let’s make them a low ball offer”, is what many buyers will say and think and actually want to do. This, in my opinion, is wrong. Yes, there are many deals out there, but at what cost, at whose expense? I know many buyers or investors will not really care about this answer, but as human beings, as people who have the right to help each other and as decent people, we need to analyze this and really search deep down and ask ourselves, “What if I and my family were in this situation”? Of course, that will never be me, you say. Never say never…..we never know what the future holds. I hope you are NEVER in that situation, but if you were, how would you like to be treated?
What to do? You ask. I’m not saying that buying foreclosures is a wrong thing. All I am trying to point out is what we, as humans, have become in the search for more money, more success, more ambition, more greediness is what I call it, and simply sometimes, keeping up with the Jones’s. To actually wish that a home gets foreclosed on soon so we can make a bid on it is just wrong. How can you wish bad on anyone, especially someone or a family that you do not even know. Will this stop?
I believe foreclosures will always be part of the real estate business and that I will continue to sell them, to help list them and help those who are in need of selling them in order not to lose them. But I will also continue to feel sadness when I hear, “I want a good deal” from someone who can’t wait until a family loses their beloved home. I hope this will never happen to you, but if for some reason beyond your control, life gives you this difficult situation to deal with, know that I, for one, will be rooting for you to overcome it and I will help you stay in your home, if I can. And some day you can look back and you too, will have compassion for those going through it.
Customer Service is not what I remember it to be. I have many pet peeves, but one of the biggest one is having great customer service, no matter the business. Any business you work for, own, or come in contact with should have great customer service. I don’t think you can teach this, you either have it or you don’t. Sure, there are many books on how to attain it, but if you or the employees you hire don’t care, you will never achieve it. One example is a receptionist, anywhere! When you think about it, they don’t get paid enough, have to answer all the phones calls, get complaints, people walking in, interrupting them, acting like they are not anybody! Right? Well, I have news for everyone out there….Receptionists are the front line of any company! They are the first person customers see when they walk in the door; the first people they speak to when they call on the phone; and they probably have more power to direct you to the right person than you think. So why are they paid so little and regarded as the bottom of the pyramid?
A good example is a Doctors Office. Have you ever walked into a Doctors Office to have the receptionist barely open the window, throw a clipboard at you and say, sign in? Then they close the window. If you have a question, they make a face, like you are interrupting them, again, barely answer you, ask you to sit down and again close the window? I wonder how many Doctors know about this and how it affects their practice?
I ran into one of those people. Being that I am so much into Customer Service, I really didn’t care how great the Doctor was. If I felt like I was not being treated properly, with respect and with the attention I deserve, why should I give him my money? That’s right, my money, your money! Do you get the picture? I looked for another Doctor!
Many business owners don’t realize that their front person is very important. Every person really, but this is the first contact to the world. This person can make or break a business. This person represents your company, even if you don’t think so! If they don’t greet you properly, if they answer the phone after 100 rings, if they make faces when you show up, if they ignore you when you are in front of them. This, in my opinion, gives the impression that the whole company is that way. I’m not saying it is, but someone walking into that situation or calling can certainly conclude to that, very fast. Customers should never be seen as a bother or interruption to your work. After all, they are the reason you have work, right? If you don’t have customers, you will not have work.
Customer Service is a lost art these days and I hope many companies realize this and try to get it back, fast! If you do not have the customer service to back your already great product, you are going down fast! Let’s all be pro-active in demanding good customer service, from all aspects of business. If not, then let’s take our business to someone who does.
Many people today search for jobs on the internet. I too, recently filled out applications on the web. I don’t particularly like this idea. How impersonal is this? Remember the days when you actually had to make an effort and go look for the business, find the person in charge, and actually introduce yourself and face them for an interview? I like that. It says you really want the job, are prepared for an on the spot interview, if chosen, and more than that, it shows the company also has real people!
It’s a shame that more companies do not want to meet the faceless, nameless paper resumes they get over the internet. Sure, they could look great on paper, but what about personalities, charm, dress codes, and simple down to earth, face to face interaction? You can tell a lot from a face to face interview. And if you are anything like me, you can tell a lot about people from their body language. All this is very important to any job or position you might be applying for. I think companies today are very impersonal. Sure, they want you to have experience, know everything about everything, have great customer service, and yet…what does it say about their customer service when they don’t even have the time to meet their own prospective employees in person?
Time, you say? There is just not enough time? I am in a business that has to make time for all involved. And am I mistaken, but there are still 24 hours in a day, correct? How did we do it in the past? Not too long ago, we did not have computers to monitor everything we do. How do you like to be answered by an automated computer? Not personal, right? I bet if they are wanting something done fast and they are answered by a computer, they too would be upset. After all, customer service, regardless of the business you are in, is the number item that keeps everyone in business. If you don’t have that, you don’t have much.
Look for my next posting of: Customer Service Do you Have It?